Shipping Information

Shipping Policy

We ship every business day. Orders placed by 12 PM central time Monday through Friday are usually shipped that same day. Orders placed after those hours or during the weekend or holidays are shipped the next business day.

Although we strive to ship orders the same business day as received if possible, we guarantee to ship all orders within 3 business days unless weather causes delays with the carrier, which is beyond our control.

Once your order has been processed and shipped, your U.S. tracking number or International Express tracking number will be e-mailed to the e-mail address you gave when you placed your online order.

***Please be sure to give us an e-mail address where we can reach you, please double check your spelling, and please be sure your spam program will allow delivery of our order confirmation e-mail. If using a free e-mail address please make sure your mailbox is not full.

We receive many notices that our order confirmation e-mails have been returned undeliverable "no such e-mail address", or were blocked by anti-spam e-mail programs, or the customer's mailbox was full and so our confirmations could not be delivered.

These customers cannot receive our e-mail order confirmations and may think it was not sent, but every customer receives an e-mail order confirmation from us. We also e-mail customers if there is a problem with their order.

If you place an order online and you do not receive an e-mail confirmation within 10 minutes after placing the order that means that our e-mail was blocked, or else the e-mail address you gave us could not be reached. Please check your spam folder, and you may also login to our online store if you made a user account and verify your e-mail address is spelled correctly.

E-mails sent by our online store are sent from "hgh-pro.com", so please place our domain in your "allow e-mail" list.

• *No deliveries on weekends unless special arrangements are made with our shipping department. Deliveries on Saturday are at an additional charge.

• *All orders shipped to APO/FPO addresses will receive FREE U.S. Postal Service standard shipping. To have the online store apply this free shipping credit please use "United States" as your ship to country and AP, AE, or AA as your ship to state.

• Because our main offices are in Texas and all products are always shipped from Texas we are required to charge sales tax on all orders being shipped to Texas only.

If you do not receive your order in the amount of time specified below please contact us. Sometimes carriers lose or misdirect packages, or they cannot find the address, or they leave a notice that gets removed from the door of the customer and so the customer doesn't know delivery was attempted. We have shipped your order promptly so we need to see what is going on with the carrier.

USPS = U.S. Postal Service

***Click for: IMPORTANT INFORMATION about shipping and our SHIPPING POLICY.